Returns & Exchanges

At Fran & Co. Jewelry Inc., we want you to love your purchase. If you are not completely satisfied, we offer a 30-day return policy for items in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Log in to your customer account or visit our online Returns Portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack your jewelry in its original gift box and shipping packaging, ensuring all certificates and promotional items are included.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the item, your refund will be processed back to your original payment method within 5-7 business days.